KRISTINE LUX RETURNS
If a delivery has been damaged in transit, is faulty or missing products, please contact us within 7 working days of order receipt to arrange a replacement or a refund along with return of the faulty item by second class post. For items such as adhesive, they must first be returned for testing before any refund is made. If the product is deemed to be faulty, a full refund will be processed. In such cases, we will refund the postage cost of returning the item and any replacement will be sent with no further delivery charge. Please be aware that testing a product’s quality and receiving the results is often a 30 days process. If you are not available to receive your order and it is returned to us, your payment will be refunded minus any shipping charges already paid and any costs incurred in returning the package to us.
Cancellation of Orders
Except at the busiest time of the year, e.g. Christmas, orders are normally dispatched to you on the next working day of receipt by us. If you wish to cancel BEFORE we have sent goods, you must do so by phone and confirm by email at the same time. If your order has not been sent, it will be cancelled and there will be no charge whatsoever.
If you change your mind and cancel AFTER your order has been sent or after receiving the goods the following procedures apply:
When you receive your order, as per the EU Distance Selling Directive, you have a “cooling off period” of 14 days to return the ordered products if you have changed your mind and wish to cancel. The goods must be returned unused, unopened and in the same condition as they were originally dispatched from KRISTINE LUX. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was dispatched by us. Also we do not accept the exchange of tweezers cause of higiene issue. The quality of all tweezers are checked before dispatch.
You must contact us by phone or email to confirm which items are being returned. You will be responsible for the cost of returning the goods to us. There will be no refund of the cost of returning the goods. Any free gifts associated with an item must be returned at the same time. Please return them to the address at the bottom of the page along with a note of your details and the reason for return. Refunds will be made to the original charged account within 14 days of receipt of the returned goods.
If an attempt to deliver goods continues to fail through no fault of our or the couriers (you are not in or have entered the wrong address etc.) and is returned to us, we will not refund for shipping and also, the cost incurred to us for the courier returning the goods will be deducted from any refunds. If the goods are to be sent out again a shipping charge will apply.
Address for returns:
Avenida 25 de Abril 890, 1º C, 2750-512, Cascais, Portugal. Telephone: 00351 214046813