TERMS AND CONDITIONS
1. Seller Identification
a) The “KRISTINE LUX” brand is used by GLAMOUR GURU Unipessoal, Lda., the legal entity responsible for the sale of the products made available through the website www.kla-shop.com.
b) KLA-SHOP is the Exclusive Distributor in Portugal of the Skin Monarch (Lithuania) brand in relation to the products of that brand marketed through the website.
c) These Terms and Conditions govern access to, navigation of and use of the website, as well as the purchase of products through the online shop.
2. Contact Details
a) For any matter related to the website, orders, returns or customer support, you may contact us using the following details:
KLA-SHOP / Kristine Lux
Avenida 25 de Abril, 44, Loja 2
2520-202 Peniche
Portugal
Phone: +351 917 692 144
E-mail: info@kla-shop.com
3. Intellectual Property
a) All content available on the website, including but not limited to text, images, photographs, design, logos, graphic elements, videos and informational content, is protected by copyright and/or other intellectual property rights, and belongs to GLAMOUR GURU Unipessoal, Lda. or to duly authorised third parties.
b) Viewing, printing and downloading website content is permitted for personal and non-commercial use only. Any reproduction, distribution, modification, transmission, republication or commercial use requires prior written authorisation.
4. Website Information
a) KLA-SHOP makes every reasonable effort to ensure that the information made available on the website is clear, accurate and up to date.
b) However, occasional errors, typographical mistakes, inaccuracies or omissions may occur, including in product descriptions, prices, availability, images or specifications.
c) Whenever necessary, KLA-SHOP may correct, update, amend or remove website content without prior notice.
5. Products and Their Description
a) KLA-SHOP aims to present products as accurately as possible. However, certain characteristics, including colour, packaging, presentation or technical detail, may vary slightly depending on the manufacturer, production batch or commercial updates.
b) Images shown on the website are for illustrative purposes only, unless expressly stated otherwise.
c) The listing of a product on the website does not in itself guarantee its availability in stock at the time of ordering.
6. Order Process and Formation of Contract
a) The customer may place orders through the website by completing all required information during the checkout process.
b) After submitting an order, the customer will receive an automatic acknowledgement of receipt. This communication does not in itself constitute final acceptance of the order.
c) The sales contract is only deemed concluded when the order has been effectively accepted and dispatched by KLA-SHOP.
d) KLA-SHOP reserves the right not to accept or to cancel orders, namely in cases of stock unavailability, manifest pricing or description errors, suspected fraud, incomplete information or inability to process the order.
7. Prices and Payment
a) The prices shown on the website are those in force at the time the order is placed.
b) Unless otherwise stated, all prices shown include VAT at the legally applicable rate, but do not include shipping costs, which will be indicated before the purchase is completed where applicable.
c) KLA-SHOP reserves the right to change prices at any time. However, such changes shall not affect orders that have already been confirmed and accepted.
d) Payment must be made using one of the methods made available on the website at the time of purchase.
e) In the event of a manifest pricing error, KLA-SHOP may cancel the order before dispatch, informing the customer accordingly and issuing a refund where applicable.
8. Delivery
a) Orders will be shipped to the address provided by the customer during the purchase process, using the carrier or shipping method selected, where applicable.
b) Delivery times indicated are estimates only and may vary due to logistical or operational reasons, peak periods, force majeure or circumstances beyond KLA-SHOP’s control.
c) The customer is responsible for ensuring that the delivery details provided are correct, complete and up to date.
d) If delivery cannot be completed for reasons attributable to the customer, including absence from the address, incorrect address details or failure to collect from a pickup point, the order may be returned to KLA-SHOP. In such cases, KLA-SHOP may deduct from any refund due the shipping and return costs incurred.
e) Any issue concerning delivery, including visible damage, missing parcels or receipt of an incorrect item, must be reported in writing as soon as possible and preferably within a maximum of 7 working days after delivery.
9. Right of Withdrawal
a) In accordance with applicable law, the consumer customer has the right to withdraw from the contract within 14 days from the date of receipt of the goods, without having to provide any reason.
b) To exercise this right, the customer must notify KLA-SHOP of the decision by means of an unequivocal statement sent by e-mail or other written means, identifying the relevant order.
c) After exercising the right of withdrawal, the products must be returned within the applicable legal period, in proper condition and without signs of use beyond what is necessary to establish the nature, characteristics and functioning of the goods.
d) The customer shall bear the direct cost of returning the goods, unless otherwise required by law or expressly agreed by KLA-SHOP.
e) Refunds will be processed in accordance with applicable law after the returned goods have been received or proof of return has been provided, whichever occurs first.
10. Exclusions from the Right of Return
a) The right of withdrawal may not apply to goods which, for reasons of health protection or hygiene, are not suitable for return once unsealed, where such exclusion is legally permitted.
b) Returns will also not be accepted for products showing clear signs of improper use, poor storage, damage caused after delivery or alteration of their original condition, without prejudice to the statutory rights granted to consumers in cases of defect or lack of conformity.
11. Defective Products or Lack of Conformity
a) In the event of a defect, manufacturing fault or lack of conformity, the customer must contact KLA-SHOP, describing the situation and, where possible, attaching photographs and the order details.
b) After reviewing the situation, KLA-SHOP will act in accordance with the applicable legislation and may, depending on the case, repair, replace, reduce the price or refund the customer.
c) Whenever technical verification or product analysis is required, the item may need to be returned before a final decision is made.
12. Professional-Use Products
a) Some products sold through the website are intended for professional or specialised use.
b) The customer is responsible for ensuring that they have the necessary technical knowledge, appropriate training and suitable conditions for the correct, safe and lawful use of the products purchased, where applicable.
c) KLA-SHOP shall not be liable for damage resulting from incorrect, improper, negligent use or use contrary to the manufacturer’s instructions.
13. International Orders, Customs and Charges
a) International orders may be subject to customs duties, local taxes, import charges or other additional fees in the destination country.
b) Such charges are not the responsibility of KLA-SHOP and must be borne by the customer.
c) It is the customer’s responsibility to check in advance with the competent authorities in the destination country whether any such charges may apply.
14. Liability
a) KLA-SHOP does not exclude or limit liability where such exclusion or limitation is not permitted by law.
b) Without prejudice to the consumer’s statutory rights, KLA-SHOP’s liability for damage arising from the use of the website or the purchase of products shall be limited to cases of wilful misconduct or gross negligence, to the extent permitted by applicable law.
c) KLA-SHOP shall not be liable for interruptions, technical failures, temporary unavailability of the website or force majeure events preventing or delaying the fulfilment of its obligations.
15. Personal Data
a) The processing of personal data carried out in connection with the use of the website and the placing of orders shall be undertaken in accordance with the applicable Privacy Policy and data protection legislation.
16. Applicable Law and Dispute Resolution
a) These Terms and Conditions shall be governed by Portuguese law.
b) In the event of a consumer dispute, the customer may resort to a legally competent alternative consumer dispute resolution entity.
c) Without prejudice to mandatory legal provisions, any disputes arising from the use of the website or contracts concluded through it shall be subject to the jurisdiction of the Portuguese courts.
17. Amendments to the Terms and Conditions
a) KLA-SHOP reserves the right to amend these Terms and Conditions at any time, with any changes being published on the website.
b) The version applicable shall be the one in force on the date the order is placed.